COVID-19 update

Here to help in times of need

As the impact of the coronavirus pandemic (COVID-19) spreads throughout Australia, we’re keeping a close eye on developments and putting our community first.

The safety and wellbeing of our customers, employees and business partners is our top priority and the stress and financial difficulty that can result from this unprecedented event is something we take seriously.

We’re here to help and our support measures are tailored to meet your individual needs and circumstances. Some options to help you during this time may include:

  • deferring scheduled loan repayments;

  • restructuring existing loans free of associated costs.

Let us know as soon as possible

We understand that your immediate focus is on the health, safety and wellbeing of yourself and your family. At the appropriate time, our team is ready to provide support. We understand that each customer will have different needs and every request matters.

The best way to discuss your individual circumstances is by calling us on 13 11 33 or emailing help@liberty.com.au. You can also direct message us via our Facebook page.

If your ability to maintain payments is impacted, we have a Financial Hardship Notice that you can fill in and send to us. We’ll call you when we receive it so we can work on a plan together. You can return your completed form via email to help@liberty.com.au.

If you have further questions about what additional assistance is available or how to make changes to your account, check out our frequently asked questions.

Putting people first

As a business, we recognise that we have a responsibility not only to our customers, but also to employees, business partners, suppliers and contractors to ensure they can continue in their work in a safe and healthy environment.

We have initiated several measures to assist our whole team to stay safe during this time, with minimal impact to business operation. These include:

  • employee travel restrictions

  • remote working capability

  • video conferencing for business partners

  • additional cleaning and hygiene supplies throughout our offices

  • relocating staff across the office to allow for greater social distancing

  • flexibility for employees with family members who have been affected.

Did you know?

If you’ve been affected, you may be able to also claim financial assistance from the government.
Check if you’re eligible to claim here.